DriveInstructorThese Terms of Service ("Terms") explain the rules for using DriveInstructor Pro and Instructor Hub (together, the "Service"). By creating an account or using the Service, you agree to these Terms.
If you are accepting these Terms on behalf of a driving school or business, you confirm that you have authority to bind that school or business.
1. Who we are
DriveInstructor Pro is an Australian software platform that helps driving schools manage bookings, instructors, students, payments, websites and related operations. Instructor Hub is the instructor-facing part of the platform for managing availability, locations and bookings across one or more schools.
2. The Service
Depending on your plan and role, the Service may include tools to:
- Manage school accounts, staff access and settings
- Schedule lessons and manage instructor availability
- Take online bookings and send confirmations or reminders
- Track packages, credits and payments
- Run a school website or booking page
- Let instructors join schools and manage a global calendar
We may improve, update or change features over time. If a change materially reduces core paid functionality, we will take reasonable steps to notify affected customers.
3. Accounts and access
You must:
- Provide accurate account information
- Keep login details secure
- Tell us promptly if you suspect unauthorised access
- Make sure only authorised people use your account
You are responsible for activity that happens under your account, including actions by staff, instructors or other users you invite.
4. Free trial
We may offer a free trial. Trial features, length and limits can change. Unless we say otherwise, a credit card is not required to start a trial. At the end of the trial, paid access continues only if you choose a subscription.
5. Subscriptions, fees and billing
Paid plans are billed according to the pricing shown at checkout or in your account. Fees may include subscription charges and optional add-ons such as SMS. Additional instructor pricing may apply as described on our pricing page.
- Fees are in Australian dollars unless stated otherwise
- Taxes may apply where required
- Subscriptions renew automatically until cancelled
- You authorise us and our payment provider to charge your payment method
You can cancel according to the options in your account. Unless required by law or stated otherwise, fees already paid are non-refundable.
6. Your content and responsibilities
You keep ownership of the information you upload to the Service, such as student records, lesson details, school content and messages ("Customer Content").
You grant us a limited licence to host, process and display Customer Content only as needed to provide and improve the Service.
You are responsible for:
- Having the right to collect and use Customer Content
- Complying with privacy, consumer and education-related laws that apply to you
- The accuracy of bookings, prices, packages and communications you send
- Your relationship with students, parents and instructors
7. Schools and instructors
Schools and instructors may connect through the Service. Each school remains a separate business and controls its own students, bookings and records.
Instructor Hub may share an instructor's availability across connected schools to help prevent double bookings. It does not give one school access to another school's private booking or student details.
Instructors can join, pause or leave schools according to the tools available in the Service. Existing bookings may need to be completed or cancelled before an instructor fully leaves a school.
8. Payments processed through the Service
Card payments and payouts may be handled by third-party providers such as Stripe. Their terms also apply to payment processing. We are not a bank and do not provide financial advice.
Schools are responsible for setting lesson prices, package terms, refund rules and tax treatment for their own business, except where the Service itself bills subscription fees to the school.
9. Acceptable use
You must not use the Service to:
- Break any law or infringe anyone's rights
- Upload harmful, unlawful or misleading content
- Attempt to hack, disrupt or overload the Service
- Access another customer's data without permission
- Copy, resell or misuse the platform except as allowed in writing
- Use the Service to send spam or abusive communications
We may suspend or restrict access if we reasonably believe these Terms have been breached.
10. Third-party services
The Service may connect with third-party tools such as payment processors, email or SMS providers, hosting and maps. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.
11. Intellectual property
DriveInstructor Pro, Instructor Hub, our branding, software and documentation remain our intellectual property. Except for the limited right to use the Service under your subscription, no rights are transferred to you.
12. Availability and support
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates or events outside our control may cause downtime.
Support is available through the channels listed on our contact and help pages during normal business hours unless we publish different support arrangements.
13. Disclaimers
The Service is provided on an "as is" and "as available" basis to the extent permitted by law. We do not promise that the Service will meet every business need or that all scheduling conflicts, payment issues or communication failures will be prevented.
Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded.
14. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including lost profits, lost bookings, lost data or business interruption.
Where liability cannot be excluded, our total liability for all claims relating to the Service is limited to the fees you paid us for the Service in the 3 months before the claim arose, or the minimum amount required by law, whichever applies.
15. Suspension and termination
You may stop using the Service and cancel your subscription at any time through your account settings or by contacting support.
We may suspend or end access if fees are unpaid, if these Terms are breached, or if continued use creates risk to the Service or other users. After termination, your right to use the Service ends. We may delete or disable access to Customer Content after a reasonable period, subject to legal record-keeping needs and our Privacy Policy.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Service, you also acknowledge that policy.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and change the "Last updated" date. If you continue using the Service after the update, you agree to the revised Terms. If you do not agree, you should stop using the Service and cancel your subscription.
18. Governing law
These Terms are governed by the laws of Australia and the State or Territory in which DriveInstructor Pro operates its principal Australian business. Courts in that jurisdiction may hear disputes, subject to any rights you have under Australian law.
19. Contact
Questions about these Terms can be sent to support@driveinstructor.pro or through our contact page.